HEXAD Carryall Duffel
At Gear.com, we have partnered with many different brands from around the country to bring you the best, hand-picked, highly-rated gear to help you discover the best out there. Each product has its own shipping details that you can view on the product’s detail page. It’s also easy, once inside your Cart, to see & change shipping so that you can optimize when you’ll receive it and for what cost.
Where can I ship my order?
Gear.com orders can be shipped within the continental US. We don’t currently ship to Alaska, Hawaii, APO/FPO addresses, US territories (Puerto Rico, US Virgin Islands, Guam, Saipan, Midway Islands, American Samoa, and Federated States of Micronesia), international reshippers or businesses that forward packages to international addresses.
When will I receive my order?
When you enter your shipping address during checkout, each available shipping method will automatically update with estimated delivery dates. Once you select the shipping method and complete your order, the estimated delivery date will be listed in your order confirmation email
Can I check order status or track shipping?
You can log into your account and check your order status anytime after it’s placed. Tracking information will also be emailed to you when the order ships.
Most Gear.com orders can be returned anytime within 30 days of purchase for any reason, as long as the product is unwashed/unworn/unused, and is still in its original packaging with original hangtags, etc. Some exceptions apply, such as products where the purchase is final (no returns) because they are on clearance sale or for other reasons, and will be noted on the product’s detail page. Please take note when placing your order.
If you experience a manufacturer defect outside of Gear.com’s return window for an order, please contact the manufacturer directly since many brands will honor returns in situations of manufacturer defect.
A few easy steps for returns & exchanges:
If you need to return an item, and it is within the Gear.com return window for that item, please go into “Your Orders” which is linked under your profile at the top of the page. In the “Your Orders” section you can click “Report an Issue” where you can request a Return Authorization. Once you’ve submitted that request, we’ll get back to you with instructions often including a Return Authorization number.
Then pack up your item and ship it back to the address provided in the instructions. Once the returned item is verified to be in the condition required, then a refund will be processed.
If you wish to exchange for a different size or color, then once the refund is processed then we can help you place a new order for the desired item and ship it out to you.
2908 S. West Temple
Salt Lake City, Utah 84115